Refund policy

Here is a professional and legally sound Returns & Cancellations Policy that incorporates your current Summer Sale conditions and clearly outlines the customer's responsibility for return shipping.

Returns & Cancellations Policy

☀️ SPECIAL SUMMER SALE NOTICE

We are currently running our Summer Sale event! To offer you the best possible discounts, all items purchased during our Summer Sale are considered Final Sale and are not eligible for returns or exchanges. The only exception is if an item arrives damaged or defective.

Order Cancellations

We understand that plans can change. Orders may be canceled for a full refund within 24 hours of purchase.

After this 24-hour window, orders generally enter processing or fulfillment, and cancellation requests cannot be guaranteed. To request a cancellation, please contact us immediately at info@sneakersclub.uk.

Returns

Please Note: Due to our active Summer Sale, we are currently not accepting returns.

For future purchases made outside of this promotional period, our standard return policy applies. Under standard conditions, you may request a return within 14 days of receiving your order, provided the items meet the following criteria:

  • Be unworn, unused, and in the exact condition received.

  • Have all original tags attached.

  • Be returned in the original packaging.

  • Include proof of purchase.

Return Shipping Responsibility

For all eligible returns, the customer is strictly responsible for covering all return shipping costs. We do not provide prepaid return labels for buyer's remorse or sizing issues. Original shipping charges are non-refundable unless required by law.

Exchanges

Due to high inventory turnover during our Summer Sale, we are currently unable to process exchanges. If you receive a damaged or defective item, please refer to the section below.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. We stand by the quality of our products, even during sale events.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at info@sneakersclub.uk and provide:

  • Your order number.

  • Proof of purchase.

  • Clear photos showing the issue.

If your claim is approved, we will provide return instructions and a prepaid return shipping label at no cost to you. Items returned without prior authorization will not be accepted.

Non-Returnable Items

The following items are never eligible for return unless they arrive damaged or defective:

  • All Summer Sale items (currently active)

  • Any other items marked as Final Sale

  • Gift cards

  • Customized or personalized products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

Refunds

For approved cancellations or verified defective items, we will notify you once your refund is processed.

If approved, your refund will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact Us

For any questions regarding cancellations, defective items, or our policies, please reach out to our support team:

  • Email: info@sneakersclub.uk

  • Email: info@sneakersclub.us